Close this search box.

Home Care Resources

Carers Queensland is the peak body representing and advocating on behalf of carers throughout Queensland.

Their core work includes:

  • representing the voice of carers
  • raising awareness of carers and caring in our communities
  • research, policy development and effective advocacy
  • providing quality services and programs to support the needs of carers and the people they care for

To see more information visit

After-hours doctors are available to residents living in Townsville and throughout North Queensland. House Call Doctor provides 100% bulk-billed home GP visits to patients, when regular clinics are closed on weeknights, weekends or public holidays. House Call Doctors assist many elderly and disabled patients, and also provide medical support to their full-time carers. To book, or for more information, simply phone the after-hours phone-line on 13 55 66 or visit the website.

TRCOTA works to protect and promote the well-being of all older people in its geographical area. Its aim is mobilise older people, and those who work with them, governments, and the community, to achieve well-being and social justice for older people. TRCOTA Investigates, reports and advocates on issues affecting seniors, whether they are local, state or National.

Everglow is a member of TRCOTA

To contact TRCOTA call (07) 4723 3520 or email:

The Seniors Legal and Support Service (SLASS) provides free legal and social work support for people over the age of 60 (or 50 in the case of Indigenous people) experiencing elder abuse, mistreatment or financial exploitation.

If you feel you are experiencing these issues you may also contact Everglow’s social worker for a confidential discussion and or referral.

Visit for more information.

The Community Information Centre Townsville Inc (CIC) is a not-for-profit community organisation funded primarily by Townsville City Council.  It provides a comprehensive information and referral service on services, clubs, and organisations in the Townsville region. The service is free (except for the cost of some publications), confidential and available to any member of the community.

Visit for more information.

The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

LifeTec can provide you with specialist information and advice to maximise your independence and safety. This means that older people, as well as children and adults with a disability, can be more independent at home, work or school and in the community.

To find out more visit

UnitingCare Community’s Personal Alarms aims to assist frail older people, younger people with a disability and their carers by providing a medi-alert alarm service. Everglow can assist you with obtaining an alarm and possibly paying* for the monthly charge.

They are located at 276-280 Ross River Road, Aitkenvale 4814.

For more information on packages and alarms call (07) 4775 9100 or email

*Depending on package.

My Aged Care provides you with information concerning Commonwealth Government funded programs, including information about:

  • different types of aged care services
  • eligibility for services
  • how the Commonwealth Government understands  your aged care needs and will  help you find local services to meet your needs  (please note you are able to select your own service provider)
  • costs of your aged care services, including fee estimators.

To help you find the right services, the contact centre will ask for your consent to create a personalised client record. A client record holds up to date information on your needs and any services you receive. The client record will reduce the need for you to retell your story to the contact centre, assessors and service providers.

Remember you can ask for Everglow Community Care Links Inc services.  Everglow is funded for Commonwealth Home Support Program services and Home Care Packages and services.

My Aged Care can be contacted on 1800 200 422 or by visiting the website